FAQ

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General

Sync data across devices

With the Cloud Sync feature, you can synchronize your data across multiple devices. To activate Cloud Sync, you have to create a Cloud Sync account first: More ->  Cloud Sync ->  Create account

You can then log in to the 2nd device with the account you have created: More ->  Cloud Sync ->  Sign In

After signing in, all data will be automatically synchronized across the devices.

The Cloud Sync account is not tied to a specific Apple or Google account. It can therefore also be used by different people on different platforms (iOS, Mac or Android). However, you need the Pro version on each device to be able to sign in with the account.

Rotating shifts

Rotating shifts can be entered with the Rotation feature. A maximum of 2 years can be selected per entry. However, you can also enter 2 years in a row several times.You can find this feature in the editor box on the far right at Rotations. You can watch a help video for creating and entering rotations here:

How to Enter a Rotation Video

To delete a rotation from the calendar you can use the multi-edit feature. For details see Delete and copy multiple entries.

Delete and copy multiple entries

With the multi-edit feature you can copy or delete several shifts in the calendar.

You can access this function in the editor box on the far right at Rotations:

Reports

Overtime and regular hours

There is no separate input field for overtime, but you can adjust the end time of the shift in the calendar and have overtime calculated using your regular hours. Regular hours can be changed in the settings for the overtime report. You can access the settings using the 3-dot button on the overtime report:

External Calendars

Show external calendars (e.g. Google Calendar)

External calendars such as Google Calendar must be set up in the Settings app of the operating system. After that they can be selected in Supershift for display or export.

On iOS you can do that at: iOS Settings App -> Apps -> Calendar -> Accounts -> Add Account:

Calendar export with custom colors per shift

An export calendar can only have one color. If you want to export the shifts with custom colors, you can create multiple calendars with different colors (e.g. in Google Calendar). You then can assign them to individual shifts using Shift Calendars:

Duplicate entries after export to external calendar

Duplicate entries can occur if the calendar export is set up on several devices at the same time (e.g. smartphone and tablet). In order to avoid duplicate entries, the export should only be activated on one device.

Export in Google Calendar stopped working (iOS)

If exporting to Google Calendar on iOS is no longer working, even though it worked before, you can try restarting the sync between iOS and Google in the iOS Settings app. You can do that at:

iOS Settings App -> Apps -> Calendar -> Calendar Accounts -> Your Google Account -> Calendar -> Toggle off -> Toggle on.

Apple Watch

Shifts are not loading on the main watch face

If complications on the watch face are not loading you can try:

1. Uninstall the Supershift watch app using the Watch app on your iPhone
2. Restart the Apple Watch
3. Install the Supershift watch app again using the Watch app on your iPhone
4. Add a new shift to today
5. Check if the complication works

Widget

Widget not visible after app update (iOS)

After app updates, some widgets may no longer display correctly. Restarting your iPhone/iPad should resolve the issue.

Can't find an answer here?
Feel free to contact us at support@supershift.app